Authors: Matthias Koch, Norman Riegel, Sebastian Adam
Tags: 2013, conceptual modeling
Business process management (BPM) is becoming more and more important for organizations of different sizes. However, the introduction of BPM is a non-trivial task, requiring a lot of experience and helpful guidance in order to be successful. As existing BPM approaches are usually limited to descriptions on a high level of abstraction, they are typically not sufficient to support practitioners in this regard. This paper therefore presents a framework for the introduction of BPM that aims at providing systematic guidance through all the steps of a BPM adoption project. Among other aspects, it especially tackles the areas of a systematic method- and tool selection, which often cause difficulties in practice. In addition, and more importantly, the paper introduces several lessons learned derived from real-world experience made while using this framework. As evidence for the value of these lessons can be presented, they are considered a helpful contribution for industry and academia to make BPM introduction projects more successful.Read the full paper here: https://link.springer.com/chapter/10.1007/978-3-642-38484-4_7
