Authors: Fernanda Araujo Baião, Flávia Maria Santoro, Joanne Manhães Netto, Juliana Baptista dos Santos França, Juliana do E.S. Carvalho, Mariano Pimentel
Tags: 2012, conceptual modeling
The relevance of the knowledge involved in organizational activities has already been addressed since earliest management theories. In this context, several works in the literature discuss how a so-called Knowledge Intensive Process (KIP) may be better understood and managed. The first step towards these goals is the identification of its elements. This is not a trivial task, since KIP involve many subjective and complex concepts that are typically tacit to stakeholders, and thus subject to different interpretations. However, a common interpretation of a KIP among all its participants is essential to prevent communication and comprehension problems. This paper presents an ontology that defines concepts and relationships of a KIP. We discuss the results of an exploratory study where a KIP was described by its participants in a collaborative manner, using a storytelling technique. The goal was to explore the use of the ontology as a basis for identifying the elements within the process description.Read the full paper here: https://link.springer.com/chapter/10.1007/978-3-642-31072-0_4
