Authors: David Truffet, Gustaf Juell-Skielse, Petia Wohed
Tags: 2011, conceptual modeling
E-government has become one of the most prominent means to reform the public sector. Building e-government embraces a variety of efforts both at a centralised level, (e.g. the integration of and communication between systems across different agencies, domains and geographies), and at local levels such as the development of e-services for the provision of 24/7 public sector agencies. In this paper, we report on the results of a project aimed to develop e-services as a part of the e-government initiative in Sweden. The project was carried out at the elderly and handicapped unit at one municipality. The e-services considered in the project were also intended to open up the underlying social services and are, therefore, referred to as open e-services. We discuss the results of the development of one such e-service as a proof-of concept solution for which a business process management system is used. We present the solution and explain the features of using a business process management system as a back-end system.Read the full paper here: https://link.springer.com/chapter/10.1007/978-3-642-21759-3_1
