Towards Efficient and Informative Omni-Channel Customer Relationship Management
Nowadays customers expect a seamless interaction with companies throughout all available communication channels. However, many companies rely on different...
Mining Rules with Constants from Large Scale Knowledge Bases
Rules or constraints can be used to clean a knowledge base, or find new facts which should have been...
Concepts in Quality Assessment for Machine Learning – From Test Data to Arguments
There have been active efforts to use machine learning (ML) techniques for the development of smart systems, e.g., driving...
Towards the Design of a Scalable Business Process Management System Architecture in the Cloud
The ubiquity of cloud computing is shifting the deployment of Business Process Management Systems (BPMS) from traditional on-premise models...
Towards an Ontology of Software Defects, Errors and Failures
The rational management of software defects is a fundamental requirement for a mature software industry. Standards, guides and capability...
TemporalEMF: A Temporal Metamodeling Framework
Existing modeling tools provide direct access to the most current version of a model but very limited support to...
A Semantic Framework for Designing Temporal SQL Databases
Many real world applications need to capture a mix of temporal and non-temporal entities, relationships and attributes. These concepts...
Nested Schema Mappings for Integrating JSON
JSON has become one of the most popular data formats. Yet studies on JSON data integration (DI) are scarce....
Multi-level Conceptual Modeling: From a Formal Theory to a Well-Founded Language
Subject domains are often conceptualized with entities stratified into a rigid two-level structure: a level of classes and a...
Conceptual Modeling of Legal Relations
Legal relations abound in conceptual modeling. Despite that, the representation of these relations in the area has not yet...
