planning - designing - developing IT
Special Interest Group on Systems Analysis and Design

Publications

Towards Service Oriented Modeling of Enterprise Architectures

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Many organizations today have a large number of information systems with numerous mutual dependencies. This situation is usually...

Exploring the Impact of Anchoring and Adjustment on Database Query Reuse

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Cognitive heuristics are basic unconscious mechanismspeople use to cope with complexity in problem solving.However, the use of heuristics has...

Teaching Systems Analysis and Design: A Comprehensive and Experiential Framework

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Typically, the Systems Analysis and Design courserequirements for departments offering a major ininformation systems are achieved by either a...

A Method to Refine and Tailor System Development Methodologies

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System development practitioners have always modifiedmethodologies in order to create a better fit for theircircumstances. This paper describes how...

Why do novices make errors in conceptual modeling of databases?

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Conceptual modeling is a very important, but difficultstep in database development. It is essential to determinewhat novices have understood...

User Requirements Verification: Evaluating the Effect of Formality in Presentation Modeling Representations

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User requirements representation is one of the importantaspects of systems analysis. Typically, informal (flowcharts) and semi-formal (ERD and DFD)...

Intelligent Agents as a Modelling Paradigm

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Intelligent agents have been used in many applicationsbecause they provide useful integrated features that arenot available in “traditional” types...

Customer Relationship Management System Development — System Thinking Approach

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This paper demonstrates a concept model of CustomerRelationship Management (CRM) based on nowadaysbusiness processing theory. The relationships in...

The Work System Method: Confronting a Void in Systems Analysis and Design

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Analysis and design methods for business professionalsare missing from the SA&D universe. Current SA&Dtechniques are for IT professionals or...

Measuring Consensus in Team Settings Doing Non-routine Knowledge Work

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Teams, especially in non-routine knowledge work settingssuch as achieving a robust and shared understanding ofthe complex problem, the creative...