Authors: Angela Mattia, Heinz Roland Weistroffer
Tags: 2008
Conventional wisdom is that user participation in information systems development (ISD) is essential for systems success, and this relationship between user participation and systems success has been much discussed in the literature. However, results from empirical studies as to the significance of user participation to system success are inconsistent and suggest that perhaps new avenues need to be explored. One such avenue is viewing user participation as a social network, i.e. looking at the emergence of social structures and their technological expression during the user participation process. This research introduces a framework that encompasses four approaches to the user participation process in ISD that emerge from the different worldviews that exist within organizations. The framework synthesizes and extends a previously proposed descriptive model and the complementary, but separate social process that occurs as social networks and their technological visualizations emerge in ISD.
Cite as:
Mattia A., Weistroffer H.R. (2008). “Information Systems Development: Understanding User Participation as a Social Network,” in AIS SIGSAND, Provo, Utah, United States, May 23-24, 2008.
