Authors: Geert Poels
Tags: 2010, conceptual modeling
Service Science is the interdisciplinary academic field that studies service systems. A challenge for Service Science is the development of abstractions, models, vocabularies, and measures that support service systems research. This paper proposes the Resource-Service-System model as a conceptual model for Service Science that emphasizes that, in an economic context, service systems interact through the exchange of service for service in a mutually beneficial manner. This new model is adapted from the REA model of economic exchange by analyzing REA from the perspective of the Service-Dominant Logic economic worldview, which has been proposed as the philosophical foundation of Service Science.Read the full paper here: https://link.springer.com/chapter/10.1007/978-3-642-16385-2_15
