Authors: Felix Wolff, Luise Pufahl, Marcin Hewelt, Mathias Weske, Sankalita Mandal
Tags: 2018, conceptual modeling
Case management is increasingly used to capture and enact flexible, knowledge-intensive processes in organizations. None of the existing case management approaches provides a methodology for case model elicitation. In this contribution, two elicitation methods for fragment-based case management are presented: one which focuses on the control-flow view, the process-first method, and one which has a data-centric view, the object lifecycle-first method. Following the design science process, both methods are evaluated in separate process elicitation workshops. The results indicate that the object lifecycle-first yields more flexible and consistent case models. However, the first method might be helpful for scenarios where the view on the main process is needed.Read the full paper here: https://link.springer.com/chapter/10.1007/978-3-319-91704-7_12
