Authors: Birger Andersson, Maria Bergholtz, Paul Johannesson
Tags: 2011, conceptual modeling
The term service is today defined and used in a multitude of ways, and there is no usage characteristic that is common for all of these ways. As a consequence natural language terms used for describing services are ambiguous and often confusing. The lack of a common agreed upon definition of the term makes it difficult to understand and classify services as well as distinguish them from non-service concepts. In this paper, we do not propose a new definition of service but a model of services that helps in analysing the concept. The model is based on three perspectives: service as a means for co-creation of value, service as a means for abstraction, and service as a means for providing restricted access to resources.Read the full paper here: https://link.springer.com/chapter/10.1007/978-3-642-24606-7_38
