Authors: Giuseppe Sindoni, Paolo Atzeni, Paolo Merialdo
Tags: 2001, conceptual modeling
This paper presents a methodology for the assessment of Web site quality with a particular emphasis public sector Web sites. In order to rate a site, a hierarchical model is proposed, which comprises several quality attributes. The methodology is designed for use by independent analysts who may have no knowledge of the technology underlying the site nor any contact with the site managers. We used the methodology to assess the quality of several Web sites of the Italian Public Administration. The results of the analysis are presented as a case study.Read the full paper here: https://link.springer.com/chapter/10.1007/3-540-46140-X_20
