Why do novices make errors in conceptual modeling of databases?
Conceptual modeling is a very important, but difficultstep in database development. It is essential to determinewhat novices have understood...
User Requirements Verification: Evaluating the Effect of Formality in Presentation Modeling Representations
User requirements representation is one of the importantaspects of systems analysis. Typically, informal (flowcharts) and semi-formal (ERD and DFD)...
Intelligent Agents as a Modelling Paradigm
Intelligent agents have been used in many applicationsbecause they provide useful integrated features that arenot available in “traditional” types...
Customer Relationship Management System Development — System Thinking Approach
This paper demonstrates a concept model of CustomerRelationship Management (CRM) based on nowadaysbusiness processing theory. The relationships in...
The Work System Method: Confronting a Void in Systems Analysis and Design
Analysis and design methods for business professionalsare missing from the SA&D universe. Current SA&Dtechniques are for IT professionals or...
Measuring Consensus in Team Settings Doing Non-routine Knowledge Work
Teams, especially in non-routine knowledge work settingssuch as achieving a robust and shared understanding ofthe complex problem, the creative...
Capture and Use of Knowledge: Can Knowledge Forms be Effective for Query Processing on...
The need to capture and use knowledge of the real worldas a human would has long been recognized by...
Retrieval Induced Forgetting During Information Requirements Elicitation
Research in information requirements determination(IRD) has identified cognitive limitations of users as amajor barrier to the success of...
Information Requirements Elicitation: Determination of Priorities During the Inception Phase of Iterative Development
While much has been written and taught about howsystems analysts should approach a new developmentproject during iterative or...
Where Do Services Fit in SA&D?
The term “service” appears in the IS field in contexts ranging from visible business activities performed for customers...
